Refund policy

Because Wolf Delights works to order, products are specially planned, purchased and prepared for the customer.

 

Cancellation is free of charge as long as production, planning or special purchasing has not yet started. Once production, planning or special purchasing has started, costs incurred may be charged.

 

For Artisan Cakes, events, business orders and bespoke work, additional cancellation terms may apply. These are stated in the quote or written confirmation.

 

A refund is possible when Wolf Delights is unable to fulfil the order and no suitable alternative solution can be found.

 

Complaints about products must be reported as soon as possible and no later than 24 hours after receipt via info@wolfdelights.nl. Please include clear photos, the order number and a description. Because these are fresh, handmade products, complaints without timely notice or without evidence may not be fully assessed.